AT A GLANCE
Ayan LLC offers bespoke business services under the Ayan brand. This website accepts inquiries, not orders or payments. Delivery, fees, cancellation rights, and any refund conditions are established in the written agreement for each engagement.
Services and how to engage us
Our work includes AI strategy and discovery, workflow automation, and knowledge systems. Depending on the agreed scope, an engagement may involve research, advisory work, workflow design, a pilot, implementation, documentation, or handover. The service pages describe the areas in which we work; they do not create a fixed package or an entitlement to every listed activity.
To discuss an engagement, use the contact form or email hello@withayan.com. An inquiry does not place an order, reserve capacity, create a payment obligation, or start a subscription. This website has no online checkout, automatic billing, or customer subscription account.
We do not sell or ship physical products through this site. There is no physical-goods return process or shipping charge. Any location-specific work or travel must be separately agreed.
Before work begins
A bespoke engagement requires a written proposal or services agreement accepted by Ayan LLC and the client. That document identifies the contracting parties and sets out the work to be performed. Review it before accepting the engagement or making a payment, and ask for clarification if a material term is missing.
Scope and responsibilities
Deliverables, exclusions, client inputs, system access, internal owners, review points, and any confidentiality or data-handling requirements.
Commercial terms
Fees, the explicit billing currency, any applicable taxes, payment milestones, and any separately approved third-party costs. The contact form’s optional investment range is context, not a quotation.
Delivery and changes
The planned schedule, dependencies, method of delivery, acceptance process, scope-change procedure, and the applicable cancellation and refund conditions.
No deposit amount, cancellation charge, minimum term, or standard refund period is imposed by this webpage. Any such term must be disclosed in the applicable agreement. Do not send card numbers, bank credentials, or payment instructions through the inquiry form.
Service delivery and acceptance
Professional and digital deliverables are provided through the communication, collaboration, or handover method agreed for the project. Depending on the scope, this may include meetings, documents, source materials, a configured workflow, or access to a pilot. The agreement identifies what is included and how completion is assessed.
There is no universal delivery time for bespoke work. Timing depends on the agreed scope, availability of required information and access, decisions, technical dependencies, and review. A change to those conditions may require a revised schedule or scope to be agreed.
Raise a delivery concern with the project contact or hello@withayan.com, identifying the deliverable, the agreed requirement, and the issue observed. The applicable agreement governs review, corrections, acceptance, support, and any remedies. A pilot or discovery engagement does not automatically include a production launch, ongoing hosting, maintenance, or future development.
Changes, postponement, and cancellation
You can withdraw an initial inquiry without creating a service charge. Once a services agreement has been accepted, changes, postponement, and cancellation are governed by that agreement and applicable law.
Send a written request to hello@withayan.com or the notice address specified in your agreement. Include your organization, the project or agreement reference, what you want to change or cancel, and the requested effective date. Avoid including confidential materials unless they are necessary and an appropriate channel has been agreed.
The request must be considered against work already performed, approved commitments, the remaining scope, and the agreement’s notice requirements. Any financial consequences must follow the agreed terms and applicable law. Sending a request does not by itself confirm a revised schedule or release an existing contractual obligation; request written confirmation of the outcome.
If an engagement includes third-party platforms or subscriptions, their separate cancellation conditions may also apply. This website does not enroll you in those services or cancel a contract you hold directly with another provider.
Refund eligibility and requests
Refund eligibility for a paid engagement depends on its written agreement, the services performed, the circumstances of the request, and applicable law. There is no website-wide money-back guarantee or blanket statement that all payments are non-refundable. If your agreement does not answer a refund question, request clarification before paying.
To request a refund or raise a billing error, email hello@withayan.com with the following information:
- Your name, organization, and the email used for the engagement.
- The project or agreement reference and relevant invoice reference.
- The amount and currency concerned, the payment date if known, and the reason for the request.
- The outcome you are seeking and any relevant correspondence or delivery details.
Do not send a full payment-card number, security code, password, or bank-login details. A duplicate charge, incorrect invoice, cancellation request, or delivery concern should be described clearly so it can be assessed against the relevant records.
The outcome, any approved refund amount, the method, and the expected processing steps should be confirmed in writing. No fixed refund-processing deadline is stated on this site: the applicable agreement and any mandatory legal requirements control. The time a payment provider or bank takes to make an approved refund available can be separate from the time it is submitted.
Concerns, agreements, and applicable rights
For a service or payment concern, contact us directly with enough detail to identify the engagement and understand the issue. Keep a copy of your agreement, invoices, and relevant correspondence. You may also contact us by phone at +1 (423) 487-1746; formal notices should follow the method required by your agreement.
This policy explains the process for bespoke engagements and does not replace an accepted services agreement. Changes to this webpage do not retrospectively rewrite that agreement. Nothing here limits rights or remedies that cannot lawfully be excluded, including any applicable consumer rights or payment-dispute rights.
Read the website terms for use of this site and the privacy policy for how inquiry information is handled.